Coaching Terms and Conditions

These Terms and Conditions (“Agreement”) apply to all coaching services provided in person or online (“Sessions”) by the Coach (“Provider”) to the Client (“Client”). By booking or participating in any Session, the Client agrees to the following:

1. Payment

1.1. Payment is due in full upfront at the time of booking.

1.2. A Session is not confirmed until payment has been received.

1.3. All payments are non-refundable except where required by applicable law.

2. Scheduling, Cancellation, and Rescheduling

2.1. The Client may cancel or reschedule a Session no less than 48 hours before the scheduled time.

2.2. Requests made within 48 hours of a Session will be considered a late cancellation and the Session will be forfeited.

2.3. Although sessions are non-refundable, the Client may **transfer a forfeited or cancelled Session to another available date within the same calendar month, subject to the Coach’s availability.

2.4. If the Client is late to a Session, the Session will still end at the scheduled time.

3. Confidentiality

3.1. All Sessions are confidential and private. The Coach will not disclose personal information shared by the Client unless:

Required by law, or

There is a risk of harm to the Client or others.

3.2. The Client agrees not to share, publish, or disclose any confidential information about the Coach or the content of the Sessions.

4. Recording Policy

4.1. Clients are strictly prohibited from recording Sessions in any form, including audio, video, screenshots, or transcription tools, unless the Coach provides explicit written permission.

4.2. The Coach may also choose not to record Sessions. If recordings are provided, they are for the Client’s personal use only and may not be shared.

5. Nature of Coaching

5.1. Coaching is not therapy, counselling, or medical advice.

5.2. The Client is responsible for their own decisions, actions, and outcomes.

5.3. The Coach makes no guarantees regarding results or progress.

6. Client Responsibilities

6.1. The Client agrees to participate actively and honestly in the coaching process.

6.2. The Client must ensure they have a stable internet connection and a private environment for online Sessions.

6.3. The Client must not attend Sessions under the influence of drugs or alcohol.

7. Right to Terminate

7.1. The Coach reserves the right to end the coaching relationship at any time if the Client violates these Terms, behaves inappropriately, or engages in conduct that disrupts the coaching process.

7.2. In such cases, unused Sessions may be forfeited.

8. Liability

8.1. The Coach is not liable for any decisions, actions, or outcomes resulting from coaching.

8.2. The Client accepts full responsibility for applying any coaching concepts, strategies, or advice.

9. Governing Law

9.1. This Agreement is governed by the laws of the jurisdiction in which the Coach operates, unless otherwise specified.

10. Acceptance of Terms

By booking or attending any Session, the Client acknowledges that they have read, understood, and agreed to these Terms and Conditions.